Citel EXTender 3000 Guide d'installation télécharger pdf (Page 39)

EXTender 6000 Quick Installation Guide 39

Note: Do not use a key that already has a function programmed. Possible Keys are 1-12.

5. Press the Èkey to enable ringing (yes) on incoming analog calls.

6. Press the Åkey to accept changes and go back to the Configuration Menu.

7. Press the Èkey to the Save option. Press Enter.

Setting the Make Set Busy Key

(Meridian Only)

The MSB (Make Set Busy) key sends a command from the Gateway to the PBX. This command is used

to log agents out of the ACD queue in the event of an abnormal disconnect. This prevents ACD agents

from receiving calls during a network outage. The MSB function is programmed to represent a button on

the telephone which will be pressed in the event of an abnormal disconnect. In an ACD agent application,

this key should be programmed as the Unavailable Key. In a non-ACD application, this key should be

programmed as the Hold/DND or Hold/Quick Forward Key.

Procedure

1. Go to any Port menu using the following path as an example:

Path: Remote>Configuration->Port->Ports_1-8->Port_1

The following menu appears:

Figure 27: MSB Key

2. Press the ↓ key to scroll down to the MSB key parameter.

3. Enter the location of the MSB key on the ADIX telephone.

4. Press the ← key to accept changes and go back to the Configuration Menu.

5. Press the ← key to the Save option. Press Enter.

Setting up Call-Suspend

The Call Suspend feature allows the telecom manager to reduce communication costs by bringing down

the ISDN/IP connection when all phones are inactive for a configurable period of time. When the line is

disconnected the phones indicate that they are in the Call Suspend mode. Whenever a user goes off-

hook or an incoming call occurs, the ISDN/IP connection is brought back up and all phones are taken out

of Call Suspend mode.

The Call Suspend feature operates with the assumption that if the ISDN connection is brought down, it is

possible to get busy signals from the ISDN/IP network preventing the EXTenders to communicate and

causing an interruption of telephone service to the branch office. This assumption leads to setting the Call

Suspend timer to a value that does not allow the ISDN/IP connection to go down during normal business

hours.

The expected usage pattern for the ISDN/IP connection is that at the beginning of the business day, the

phones are brought out of Call Suspend mode bringing up the IDSN/IP connection when the first user

either goes off-hook or an incoming call arrives. The ISDN/IP connection remains up for the remainder of

the business day because all phones are not idle longer than the Call Suspend timeout value. At the end

1 2 ... 34 35 36 37 38 39 40 41 42 43

Pas de commentaire

Citel EXTender 3000 Guide d'installation Page 39